Frequently Asked Questions

What kind of Payments do you accept?

a) Credit Cards:
We accept: MasterCard Debit, MasterCard Credit, Visa Debit and Visa Credit.
Credit card customers will be charged in full at the time of purchase.

b) Bank Transfer:
To pay via bank transfer/deposit
Account Name: Bridges Trading
Account Number: 100033620696
Additional bank fees that may apply are the sole responsibility of the customer.

c) Direct office Payment:
You can visit our office located at 23 Fouad Habib “Ebad Al Rahman” – Masaken Sheraton, Al Nozha, enjoy you free drink and pay directly to us.

d) Cash Collection:
In case you feel in the mood of not going anywhere but you still need to get your camera gadgets, we can collect cash payments from your doorstep FREE OF CHARGE, All you need to do is to contact us on (+2)01222996858 and inform us of the best timing which our runner shall abide to .
For Cairo residents cash collection is Unlimited
For residents outside Cairo cash collection limit is 8,000 EGP

e) Cash on Delivery:
You can pay your order when you receive your item, Only available on selected items.

f) Bank Installments:
You can pay online and choose bank installments options, We offer bank installments with all major banks, Please note that 10% fees apply if you choose bank installments.

g) Valu:
We offer Valu as a payment method, Enjoy your new gear and easily pay in monthly installments, 3% fees applies if you choose to pay with Valu.

h) Forsa:
Use Forsa the leading app in installments with no down payments needed at all, Please note that 4% applies if you choose to pay with Forsa

i) Aman/Masary:
Utilize the large network of Aman/Masary providers and pay swiftly at any of the providers.

What shipping methods do you offer?

a) Domestic Shipping:
If you have inquired that your item(s) to be shipped to your door step, it takes us 1-3 Business Days and additional fees of up to 200 EGP depending on your order size/value.

b) Office Pickup:
If you select Office Pickup when you are checking out, you will be notified once your item(s) are ready at out office located at 23 Ebad el Rahman , Masaken Sheraton – Al Nozha, Cairo, meet our staff and enjoy you free drink and pickup your brand new gadgets.

Do you do repairs?

Shutter Shop does not currently offer repairs on new or used items.

I received an item that is damaged or missing parts. What can I do?

We’re sorry to hear that your item arrived broken or incomplete. Please
contact us at (+2)01222996858

Do you refund any item after being delivered?

We only refund defected products (Dead on Arrival – Factory defective
items). Payment will be refunded to the client within 3-7 business days
through the same payment channel.

Do i need an account to place an order?

Yes, Placing an order with us requires an account.

The item that I ordered doesn’t work like it was described, but I’m not sure if it’s broken.

We’re sorry to hear that your item isn’t 100% satisfactory. Our product
specialists may be able to help you determine whether the item is
defective. Just give us a call on (+2)01222996858

Your website doesn’t work well on my computer. Is there something I can do?

We’re sorry to hear that. Our website is optimized to perform on the
latest versions of most browsers. Updating your browser may help. Also
try a different browser to see if that fixes the problem.