Defective Products

We stand behind the quality of our products. In the unfortunate event that you receive a defective item (Dead on Arrival – Factory defective), we offer a hassle-free refund process. Simply reach out to our customer support team, and we will guide you through the necessary steps.

Refund Process

Contact Us: Reach out to our dedicated customer support team via:

• Email: info@shuttershopegypt.com
• Phone number: (+2)01222996858
• WhatsApp: Message us

Provide Details: Please provide your order number, a brief description of the issue, and any relevant photos or videos to assist us in understanding the problem.

Evaluation: Our team will carefully evaluate the provided information to determine the nature of the defect.

Refund Initiation: If the product is deemed defective, we will initiate the refund process within 10-14 business days.

Refund Method

The refund will be issued through the same payment channel used for the original purchase. Please note that it may take 10-14 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Additional Information

• Refunds are provided solely for defective products and are subject to approval after evaluation by our team.
• We reserve the right to reject refund requests if the product damage is determined to be caused by misuse or mishandling.